Trading in CFDs and generally leveraged products involves substantial risk of loss and you may lose all of your invested capital.
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Information for effectively resolving problems when contacting client support

When you contact customer support, please have your trading account number and phone password ready. If you don't remember your phone password, support specialists can send it to the mobile phone you used when registering your Personal Area.

Exness support specialists strive to answer traders' questions with a competent response as soon as possible. To do this, it is extremely important to clearly understand the client's situation. Trader can make their interaction with customer support more effective by providing the following information:

  • numbers, dates, and times of the submission/execution of any orders in question;
  • MetaTrader 4 log files, if there are questions about order execution (see “How do I find the log files for my trading terminal?”);
  • screenshot of the trading terminal, Exness website, or Personal Area, that will let our customer support specialists see what you're seeing (see “How do I make a screenshot?”);
  • screenshot of a payment system's or mobile bank's web page confirming funds have been withdrawn from your wallet/account (if your request has to do with making a deposit). The screenshot should show the wallet/account number, transaction number, and the time the payment was made;
  • name and version of your Internet browser (e.g. Chrome 44.0.2403.89); this information is especially helpful if you've encountered an error on the website or in your Personal Area. It may also be helpful to provide a  detailed description of  the sequence of actions taken before the problem occurred (which links you clicked on,  which buttons you pressed).
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